• S115 Vacuum Cleaner

    The higher temperature of expelled air is normal. The engine is cooled by the air coming in during vacuuming. All new Lux vacuum cleaners are equipped with a temperature fuse which prevents damage to the motor and plastic parts of the vacuum cleaner by overheating. If the fuse switches off the vacuum cleaner, it is necessary to check the hose, tube and accessories for blockages. Blocked airflow is the most probable cause of the machine overheating. If the vacuum cleaner is switched off by the temperature fuse too frequently, please contact your Lux service centre.

    This defect can be caused only by blocked airflow in the vacuum cleaner. Check the suction and sound of the vacuum cleaner without the hose connected to it. If the sound and suction is OK, the airflow is blocked. It needs to be cleared. It is possible to connect the hose to the exhaust and to put the other end of the hose to the suction hole (be careful not to tear the bag). Then switch the vacuum cleaner on. In case of light blockage of the hose, the dust is blown into the bag in the opposite direction. Check also the other accessories of the vacuum cleaner. If you are not able to clear the blockage, contact your Lux service centre.

    If the water has reached the motor, a short circuit stopped the unit. In this case please contact your Lux Service Center for the repair of the unit. Do not attempt to repair it by yourself.

    In case the water did not reach the motor, switch off the vacuum cleaner and unplug it. Dispose of the dust bag and dry the dust bag compartment. Check if the SWISS HEPA H13 filter and the carbon filter are dry, and in case they are wet replace it with a new one.

    The European version of the Vacuum cleaner is running at 220V, therefore it cannot be used in a country where electrical appliances run at 110V.

    The Lux 115 metal cover is treated with a special anti-fingerprints material. They should therefore not be cleaned with aggressive detergents or a microfiber cloth.

    The big icons on the display are easy to read also from a distance, they keep you informed on the used function and advise when the dust bag or the filters need to be changed.

    When cleaning we also vacuum organic elements (animal or vegetable), that after a while in a closed area like the dust bag start to smell. If this happens, dispose of the dust bag, clean the compartment, make sure the hose and tube are free and place a fresh dust bag in the cleaner.

  • Intelligence Vacuum Cleaner

    The higher temperature of expelled air is normal. The engine is cooled by the air coming in during vacuuming. All new Lux vacuum cleaners are equipped with a temperature fuse which prevents damage to the motor and plastic parts of the vacuum cleaner by overheating. If the fuse switches off the vacuum cleaner, it is necessary to check the hose, tube and accessories for blockages. Blocked airflow is the most probable cause of the machine overheating. If the vacuum cleaner is switched off by the temperature fuse too frequently, please contact your Lux service centre.

    This defect can be caused only by blocked airflow in the vacuum cleaner. Check the suction and sound of the vacuum cleaner without the hose connected to it. If the sound and suction is OK, the airflow is blocked. It needs to be cleared. It is possible to connect the hose to the exhaust and to put the other end of the hose to the suction hole (be careful not to tear the bag). Then switch the vacuum cleaner on. In case of light blockage of the hose, the dust is blown into the bag in the opposite direction. Check also the other accessories of the vacuum cleaner. If you are not able to clear the blockage, contact your Lux service centre.

    If the water has reached the motor, a short circuit stopped the unit. In this case please contact your Lux Service Center for the repair of the unit. Do not attempt to repair it by yourself.

    In case the water did not reach the motor, switch off the vacuum cleaner and unplug it. Dispose of the dust bag and dry the dust bag compartment. Check if the HEPA1 H13 and the carbon filter are dry, and in case they are wet replace it with a new one.

    The European version of the Vacuum cleaner is running at 220V, therefore it cannot be used in a country where electrical appliances run at 110V.

    The Lux 1 and the Lux Intelligence metal cover are treated with a special anti-fingerprints material. They should therefore not be cleaned with aggressive detergents or a microfiber cloth.

    The big icons on the display are easy to read also from a distance, they keep you informed on the used function and advise when the dust bag or the filters need to be changed.

    When cleaning we also vacuum organic elements (animal or vegetable), that after a while in a closed area like the dust bag start to smell. If this happens, dispose of the dust bag, clean the compartment, make sure the hose and tube are free and place a fresh dust bag in the cleaner.

  • Ecolux 8000 Steam Cleaner

    This is caused by mineral build-up. The product needs to be descaled regularly. The descaling cycle depends on the quality of water used in your house. Descale the steam cleaner according to the attached instructions.

    During steam cleaning at 100% output the red lights signalising heating appear from time to time. It doesn’t have to mean any serious defect. Probably there is too much steam used in a short time and the heating device is not able to produce new steam and therefore the pressure is being reduced. Wait for a while – the pressure will renew and the red light switches off. In case the red light doesn’t disappear after the procedure, contact your Lux service centre. If you work with 100% output, it is necessary to release the steam intermittently to avoid fast decrease of the steam pressure.

    Make sure the heating button (under the handle) is pressed on the 100% symbol. If it still does not work contact your local customer service.

    When the unit is cold, fill some water in the boiler and shake the unit a little. Place the unit on a sink, use the security cap to unscrew the drain cap under the unit. Let the water flow out of the unit. Repeat the process a couple of times.

  • Ecolux 115 Steam Cleaner

    This is caused by mineral build-up. The product needs to be descaled regularly. The descaling cycle depends on the quality of water used in your house. Descale the steam cleaner according to the attached instructions.

    During steam cleaning at 100% output the red lights signalising heating appear from time to time. It doesn’t have to mean any serious defect. Probably there is too much steam used in a short time and the heating device is not able to produce new steam and therefore the pressure is being reduced. Wait for a while – the pressure will renew and the red light switches off. In case the red light doesn’t disappear after the procedure, contact your Lux service centre. If you work with 100% output, it is necessary to release the steam intermittently to avoid fast decrease of the steam pressure.

    Make sure the heating button (under the handle) is pressed on the 100% symbol. If it still does not work contact your local customer service.

    When the unit is cold, fill some water in the boiler and shake the unit a little. Place the unit on a sink, use the security cap to unscrew the drain cap under the unit. Let the water flow out of the unit. Repeat the process a couple of times.

  • Other Questions

    Lux ORIGINAL is the Lux consumable line. For every product Lux has developed high quality dust containers and filters to ensure the highest filtration and performance. Lux ORIGINAL dust bags and filters are available at every Lux customer service and local Lux online shops.

    For security and warranty reasons, repairs on the Lux products should only be carried out by trained Lux Service personnel. Spare parts are not available for unauthorised persons. The Lux Service offers you a general unit check as well as a professional repair of your unit with the original Lux spare parts.

    You can request an appointment with a Lux representative by using the online form or calling the local customer service telephone number.

    Every Lux representative has a Lux identification badge that he will be proud to show you.